Privacy Policy

Effective Date: July 1, 2026

Welcome to Light Up Your Life ("LUYL", "we", "us", or "our"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.luyl.co.uk, (www.lightupyourlife.uk)or purchase our products (including our handmade candles, wax melts, diffusers, gifts, toys, clothing, and personalised goods).

Please read this policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Data You Provide Voluntarily

• Identity & Contact Data: Name, billing address, delivery address, email address, and telephone number.

• Transaction & Payment Data: Details about payments to and from you, and details of products you have purchased from us. (Note: We do not store your full credit/debit card details; payments are securely processed by our third-party payment gateways).

• Personalization Data: Any specific details, text, names, or specifications you provide to us for creating your custom or personalized goods.

Information Collected Automatically

• Technical & Usage Data: Your IP address, browser type, operating system, referral source, pages visited, time spent on the site, and other diagnostic data collected via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders: Processing payments, creating your personalized goods, packing your items, and delivering your order (candles, toys, blankets, etc.) to your door.

• Customer Support: Responding to your inquiries, handling returns, or addressing any issues with your order.

• Business Improvement: To analyze website traffic and trends so we can improve our online store experience.

• Marketing Communication: With your explicit consent, we may send you emails about new product launches, seasonal collections, or special offers. You can opt out at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers necessary to run our business, including:

• Payment Processors: To securely handle your transactions.

• Delivery & Courier Services: To ensure your packages are shipped and delivered to the correct address.

• Website & E-commerce Platforms: To host and maintain our online store.

• Legal Obligations: If required by law, we may disclose your information to comply with legal processes or protect the rights, property, or safety of LUYL or others.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember items in your shopping cart, and analyze our web traffic. You can choose to set your browser to refuse cookies, but please note that some parts of the website may not function properly as a result.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. However, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you have certain rights regarding your personal data, which may include:

• The right to access the personal information we hold about you.

• The right to request that we correct any inaccurate information.

• The right to request that we delete your personal data.

• The right to withdraw your consent for marketing at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "Effective Date."

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Business Name: Light Up Your Life (LUYL)

• Website: www.luyl.co.uk  (www.lightupyourlife.uk)

• Email: [email protected]